Privacy Policy

1. Information We Collect

When you visit or purchase from CHA SHOW (chashow.cc), we may collect the following categories of personal information:

  • Order information: your name, billing and shipping address, email address, phone number, and payment details needed to process and deliver your order.
  • Account information: if you create an account, your username, password (hashed), and order history.
  • Device and usage information: IP address, browser type, pages viewed, and cookies that help us understand how our website is used.
  • Communications: messages you send to us by email or through our contact page.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and deliver your orders, including sharing necessary details with shipping carriers;
  • Provide customer support and respond to your inquiries;
  • Send transactional emails such as order confirmations and shipping updates;
  • Send marketing emails only if you have subscribed, with an easy unsubscribe option in every email;
  • Improve our website, products, and shopping experience;
  • Prevent fraud and maintain the security of our store.

3. Legal Basis (GDPR / UK GDPR)

For customers in the European Economic Area or the United Kingdom, we process personal data based on the following legal bases: performance of a contract (to fulfill your order), legitimate interests (to operate and improve our store), consent (for marketing emails and optional cookies), and legal obligation (such as tax or accounting requirements).

4. Cookies and Similar Technologies

Our store uses cookies and similar technologies to remember your cart, understand how visitors use the site, and (where enabled) support advertising. You can control or disable cookies in your browser settings at any time. Disabling cookies may affect some features of the store.

5. How We Share Your Information

We never sell your personal information. We share data only with trusted service providers who help us run the business, such as payment processors, shipping carriers, and analytics providers. These providers are contractually required to protect your data and may only use it to provide services on our behalf.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are generally retained for the period required by applicable tax and accounting law.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us at jinting.wen@foxmail.com and we will respond within the timeframe required by law. You may also have the right to lodge a complaint with your local data protection authority.

8. Children’s Privacy

Our store is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. International Transfers

Because our store is operated from China and uses global service providers, your information may be transferred to and processed in countries outside your own. We take reasonable steps to ensure your data is protected in accordance with this policy and applicable law.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

CHA SHOW · Email: jinting.wen@foxmail.com