Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays). During high-demand periods, processing may take slightly longer, and we will notify you if there is a significant delay.

Worldwide Shipping

CHA SHOW ships worldwide from our studio in Changzhou, China. Delivery times depend on your location and the shipping method selected at checkout:

  • Standard International Shipping: estimated 7–20 business days, with tracking.
  • Express International Shipping: estimated 3–7 business days, with full tracking.

Shipping Rates

Shipping rates are calculated at checkout based on your destination and order weight. The exact rate is shown before you complete your purchase, so there are never any surprise fees. We offer free standard shipping on qualifying orders when advertised.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and link. Please allow up to 48 hours for tracking information to update. If your tracking has not updated for more than 7 days, contact us and we will investigate with the carrier.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Policies vary by country; please check with your local customs office for details.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for packages delayed or lost due to incorrect or incomplete addresses. If you notice an error after ordering, contact us immediately and we will do our best to correct it before dispatch.

Lost or Delayed Packages

If your package is delayed beyond the estimated window or appears lost, contact us at jinting.wen@foxmail.com and we will open an investigation with the carrier and provide a resolution as quickly as possible.

Contact

For any shipping questions, email jinting.wen@foxmail.com.